Information we handle
- Phone and optional email identity information.
- Order, product, payment-state, delivery, and support records.
- Encrypted delivery contact and address snapshots.
- Security, session, fraud-prevention, audit, and service diagnostic records.
- Messages and evidence deliberately submitted for support, returns, or warranty handling.
Why we use it
OptiPi.bd Ltd uses necessary information to verify Customers, accept and fulfil Orders, collect or reconcile payment, prevent abuse, provide support, honour returns and warranties, secure staff operations, and meet record-keeping obligations. Marketing use requires a separate lawful basis and preference.
Service providers
Only the information required for a task is shared with providers such as REDX for delivery, sms.bd for transactional messages, SSLCOMMERZ for online payment, and infrastructure providers that host or protect the service. Provider credentials and internal risk data are never sent to the browser.
Storage and retention
Sensitive Customer details are encrypted at rest where the system design requires it. Access to full delivery details is permission-controlled and audited. Final retention periods for identity, support, transaction, tax, security, and backup records must be approved before launch; different records may require different periods.
Customer choices
- Request access to or correction of appropriate account information.
- Change communication preferences for optional messages.
- Ask support about an Order or privacy concern using a safe public reference.
- Request deletion where retention is not required for transactions, security, disputes, or law.
Contact and complaints
Privacy enquiries can initially be sent to support@optipibd.com. The final policy must add the registered business identity, postal contact, response process, and any Bangladesh regulator or complaint information required after legal review.