What qualifies
- A product is dead on arrival or defective.
- The parcel or product was damaged during delivery.
- optipi.bd sent the wrong product or configuration.
- Goods or advertised accessories are missing.
- The product materially differs from the description accepted with the Order.
What does not qualify
OptiPi.bd Ltd does not accept change-of-mind returns or returns for incompatibility that was accurately disclosed before purchase. Warranty does not cover damage caused by incorrect voltage or polarity, wiring mistakes, liquid, corrosion, fire, later impact, relevant unauthorized modification or repair, operation outside published limits, altered serial labels, or ordinary cosmetic wear.
Evidence and parcel inspection
- Record one continuous video showing the sealed parcel, shipping label, packaging, contents, visible serial numbers, and initial inspection.
- Reject a parcel at delivery if it is visibly torn, crushed, wet, opened, resealed, or outside the published acceptable-packaging reference.
- Missing video does not automatically invalidate a claim. Staff may assess photographs, courier records, diagnostics, timestamps, witnesses, and other credible evidence.
Provisional reporting windows
- Report visible parcel damage, a wrong product, or missing contents within 24 hours.
- When immediate testing is not reasonably possible, notify optipi.bd promptly and initially provide test evidence within three days.
- Report a dead-on-arrival or initial functional defect within seven days.
- A defect discovered later follows the warranty recorded with the purchased product.
Inspection and remedy
Contact support and obtain an approved Return claim before sending anything back. Staff will provide diagnostic and return instructions. Once the claim is approved, the Customer chooses a replacement or refund. OptiPi.bd Ltd may request a complete kit when identification, testing, serial matching, or bundled fulfilment genuinely requires it.
Costs and timing
OptiPi.bd Ltd pays reasonable return delivery for an approved defect, transit damage, incorrect or incomplete fulfilment, or material description mismatch. After returned goods are received and inspected, an approved refund is initiated within three business days; payment-provider processing time is separate.
Warranty period
Warranty starts on delivery and is snapshotted per product or supplier. A replacement receives the greater of the original warranty remainder or a 30-day replacement guarantee, subject to any longer supplier term. Exact product durations and these reporting windows remain launch drafts pending operational and Bangladesh legal review.