Tell us what needs attention
The safest route is a support case tied to your verified account. It gives our team the context to investigate without asking you to share an OTP or private payment details.
Choose a support route
Use the route that matches the information you have.
Open or manage a case
Sign in with the mobile number used for your order.
Email
Include your public order reference when relevant. Never send an OTP, card number, account token, or staff-only link.